"bad really poor"

About: Kidderminster Hospital

What could be improved

out of hours primary care service open on evenings and weekends is closed so where are we supposed to get treated if our GP is shut out out of hours service is shut and its not an emergency but it cant wait until monday?

Anything else?

they leave the automated answering machine on so you think it is open then all you get is ring ring ring no answer

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Responses

Response from Kidderminster Hospital

We are sorry to hear that you recently had difficulties accessing the local Out of Hours (OOH) service.

The OOH service in Worcestershire can be contacted after 6.30pm on weekdays and at any time on weekends and Bank Holidays on 0300 123 3211. This number is advertised in GP surgeries, on GP surgery recorded answerphone messages, on the NHS Worcestershire website (http://www.worcestershire.nhs.uk/your-services/out-of-hours/), and in several newspapers and other publications freely available to the public. This message is repeated when there is a forthcoming Bank Holiday.

Additionally NHS Direct operates 24/7 and is able to give appropriate advice. NHS Direct can be contacted on 0845 4647 or you can visit http://www.nhsdirect.nhs.uk/.

The OOH service based at Kidderminster Hospital is not a walk-in service – patients (or their relatives) must first call the telephone number above and they are provided with an appointment time to be seen if this is necessary. We are sorry for any confusion caused.

NHS Worcestershire Communications Team

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