"Unaceptable level of care."

About: Leicester Royal Infirmary

What I liked


What could be improved

My mother is currently a patient at LRI. The level of care she has received is unacceptably poor. A week ago she was given morphine but, contrary to clinical guidelines her condition was not monitored. As a consequence, she suffered an adverse reaction to the drug. She is finding it difficult to eat and drink but is receiving no assistance from nursing staff, who frequently leave drinks where she cannot reach them. Not surprisingly she is now dehydrated. In the last two days staff have neglected to make her comfortable in bed and have left her for some considerable time in uncomfortable positions. It seems that nursing staff give a higher priority to chatting at the desk than to patient care. This situation is wholly unacceptable, unprofessional on the part of the hospital staff and distressing to both patient and family members.

Anything else?

Some action, disciplinary if necessary, is required.

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Response from Leicester Royal Infirmary

I’m really sorry to hear that you are not happy with the care your mother received.

If you did not manage to resolve this at the time with matrons on the ward and would like this investigating please contact our Patient Information and Liaison Service on 08081 788337 More details can be found here: http://www.leicestershospitals.nhs.uk/patients/patient-welfare/patient-information-and-liaison-service/

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