"Dreadful, would not recommend at all."

About: Queen Charlotte's Hospital

What I liked


What could be improved

Customer service training

Anything else?

My wife just spoke to the ante natal department as she has a query about her appointment.

She spoke to them in a calm, friendly manner and got nothing of the sort in return.

completely unhelpful, rude and just didnt want to know.

If you are thinking of going here, dont. Go to Southend if you want to be treated like a human being.

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Response from Queen Charlotte's Hospital

Imperial College Healthcare NHS Trust is very concerned to read of your wife's experience at Queen Charlotte's & Chelsea Hospital and we offer our sincere apologises. This is not the experience we aim to provide. If you would like to provide details so we can investigate please contact the Patient Advice & Liaison Service: pals@imperial.nhs.uk

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