"Would never recommend queens hospital to anyone..."

About: Queen's Hospital (Romford)

What I liked

I did not like anything service was not great nobody cares about anything

What could be improved

Staff & caring of people

Anything else?

Went to hospital today feeling numb and weak all over the body, could not feel my hands or legs at all. The person that was registering me was really rude I explained what happened they said you can go and wait but nobody will see you anyway go and see your gp I said they don't

have any appointments at least for one week and I am feeling very bad I wan't

to know what is happening. They gave me the slip I went to ucc to register there.

I don't know if it was doctor or nurse, he came to me shouting you need to see

your gp but I said I am not well enough to go and see my gp I could not walk properly

felt completely numb he was shouting and saying nobody will see you

anyway go and see your gp and this is second time in two weeks I am nearly collapsing

and nobody cares they still send me home without doing anything, i've never

experience a hospital like that where nobody cares about you unless you completely knocked out. I would not recommend this hospital to anybody.

Story from NHS Choices

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Response from Queen's Hospital

Dear Anonymous,

Thank you for taking time to share your comments about your experience at Queen’s when attending the Accident and Emergency Department.

I was very concerned to read about your experience. I would appreciate some more details to enable an investigation into the concerns you have raised.

Should you wish to discuss this matter further please contact a member of the Patient Advice & Liaison Service (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk.

Yours sincerely,

Flo Panel-Coates

Director of Nursing

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