About: Manchester Royal Eye Hospital Manchester Royal Eye Hospital Manchester M13 9WH
Posted by gizzydog
What I liked
What could be improved
Better communication from reception/medical staff...
I attended the emergency eye dept after my GP advised me I needed to be seen urgently..I live an hour away from MRI.& am physically Disabled..Live on my own & need someone to drive me..I managed to get help from a family friend to drop me off..arrived at 4pm.then waited 4hours in the overfilled waiting area.My daughter came to pick me up at 8pm.I still had not been seen by the doctor.& when I enquired from reception staff member how much longer before I would be examined I was promptly told that their had been some emergincies so she said it would be a long wait.also the nurse said I may have to return next morning if they where running over..seems that the unit closes at 9pm..I couldn't expect my daughter to wait around for that amount of time she as to work the next day..so I left without being seen..so this service is abysmal..my eye condition goes untreated..I may take this further..see what the Trust thinks of this..