"not good"

About: North Tyneside General Hospital

What could be improved

i arrived at 2:15 for a 2:30 appt, at 4: 00 i had to approach the desk and ask how much longer i needed to wait.

i was freezing cold and hungry. then someone approached and took me through to the assessment room.

she started to ask questions i.e. general medication etc.she asked me if i was related to anyone with "mad cow disease" this term i find very offensive as my x husband died of CJD (THE TERM THAT SHE SHOULD HAVE USED) she went on to ask which part of the brain had been effected? as this was 12 years ago, i had no idea as i understood all the brain was effected.

she then said i woul have to wait as it needed checking, i said i had had enough waiting, as i was due to go to work night shift. she said there would be a wait. i chose at this stage to leave as i felt the wait was excessive, i was freezing cold and hadn't eaten since 8:00am

in truth it was not a good experience, for someone not in the best of health.

Anything else?

i have made another appt for christmas eve and trust this will not be the same experience.

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Response from North Tyneside General Hospital

Thank you for your comments posted on this website concerning your appointment at North Tyneside General Hospital.

The Trust was very sorry to hear about your experience and would like to offer you our sincere apologies. This is not what we expect our patients to experience. We would like you to write to the Trust personally detailing your concerns and we will conduct an investigation and write back to you personally.

Patient feedback is very important to us and we do take all concerns very seriously in order to monitor the services we provide. If you do decide to write the address is:

Northumbria Healthcare NHS Foundation Trust

Patient Services

Northumbria House

Unit 7/8 Silver Fox Way

Newcastle upon Tyne

NE27 0QJ

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