"Patient transport services"
Posted by jap (as ),
I had major spinal surgery mid january at Castle Hill hospital and required stretcher transport back to the hospital for my first outpatients appointment six weeks after dischrge. The journey home in January by ambulance had taken about 45 mins along motorway and A roads using the most direct route. Six weeks later when I was still in a lot of post operative pain I had an horrendous journey by ambulance back to the hospital taking 1 1/2 hours, most of it over very bumpy country roads in order that an elderly patient could be transported too. This person was normally transported by ambulance car and was very upset to get in an ambulance. The ambulance crew were brilliant and did their best. They did not think it acceptable that I had been subjected to a totally unsuitable journey, they agreed with me that I should have been transported by the most direct route. I was in quite a state with the pain and discomfort when I arrived at hospital, and the whole experience set me back by quite a few days. I wrote to PALs about my experience and requested a reply but not heard anything yet. The people scheduling patient transport services should have to experience an ambulance ride on a stretcher over bumpy country roads as part of their induction/training!