"Patient transport services"

About: Castle Hill Hospital / Trauma and orthopaedics Yorkshire Ambulance Service NHS Trust

(as the patient),

I had major spinal surgery mid january at Castle Hill hospital and required stretcher transport back to the hospital for my first outpatients appointment six weeks after dischrge. The journey home in January by ambulance had taken about 45 mins along motorway and A roads using the most direct route. Six weeks later when I was still in a lot of post operative pain I had an horrendous journey by ambulance back to the hospital taking 1 1/2 hours, most of it over very bumpy country roads in order that an elderly patient could be transported too. This person was normally transported by ambulance car and was very upset to get in an ambulance. The ambulance crew were brilliant and did their best. They did not think it acceptable that I had been subjected to a totally unsuitable journey, they agreed with me that I should have been transported by the most direct route. I was in quite a state with the pain and discomfort when I arrived at hospital, and the whole experience set me back by quite a few days. I wrote to PALs about my experience and requested a reply but not heard anything yet. The people scheduling patient transport services should have to experience an ambulance ride on a stretcher over bumpy country roads as part of their induction/training!

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Responses

Response from Engagement Section Assistant, NHS Hull

Dear jap Thank you for posting on this website your comments about your experiences with the ambulance transport to and from Castle Hill Hospital. We are sorry that your experience was such a poor one and apologise for the delay in responding to your concerns. We have now passed your comments on to Hull and East Yorkshire Hospitals and Yorkshire Ambulance Service for a response. It is not clear which Patient Advice & Liaison Service you wrote to, but we are obviously disappointed that you did not receive a response. NHS Hull is the organisation responsible for deciding how money is spent on local health services [also known as commissioning], ensuring those services are of high quality and meet local needs. We value all feedback and if you would like to discuss this matter further with us, please do not hesitate to contact our Patient Advice & Liaison Service on 01482 335409 or by email. If you would like to become more involved in decisions about local healthcare, all local health Trusts are recruiting ‘members’. By becoming a member you can receive advice on keeping yourself and your family healthy, find out more about your local NHS and help us improve local services. You don’t need any special skills or experience to become a member, you just need an interest in local health services. There is no commitment, you can get involved as much or as little as you choose. For more information please either by email or telephone 01482 675165. Thank you once again for taking the time to provide us with your views on local services.
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