"Must do so so much BETTER."

About: Medway Maritime Hospital

What I liked

the receptionist i spoke to was polite ,and helpful,,, sadley the other person who was working that night was very rude to severel patients ... such a shame .

What could be improved

When i arrived , just after 2am the waiting time was 3.5hrs , i waited 3 hrs then the time was extended to 4 plus hrs , of course i was not happy ,, i finally got to see a doctor at 7.30 am and told that my problem was quite serious.

there must be a more proactive way to treat people faster ?????

Anything else?

I've used the NHS just 3 ( three ) times in my life ,

When i was born

When i fractured my wrist (Epsom General )

And when i visited Medway Hospital .... so im no time waster ..

Story from NHS Choices

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Response from Medway Maritime Hospital

Thank you for your feedback, I am extremely sorry that your experience was not to the standards you expected.

If you would like to discuss this further please contact me using the contact details below.

Inmaculada Diaz Alonso

Clinical Lead, Emergency Department

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