"Worth avoiding."

About: Kingston Hospital

What I liked

There was nothing to like.

What could be improved

I lost my balance almost completely and I had to sit in a chair for hours, until I took charge and found a trolley. Then I was eventually taken to majors, where again, everyone ignored me. I saw doctors with their feet up, drinking coffee, eating and joking. After five hours, my mother who was with me said she'd had enough and we should leave. After a second occurrence, I lasted one hour in A & E until I decided I'd rather die than spend more time being ignored. No sympathy, no care, never saw a doctor. I had to work out my own diagnosis. Later scans showed demyelination. I lost several years becasue of lack of treament. Readers can probably work out for themselves what should be improved.

Anything else?

Kingston has to improve.

Story from NHS Choices

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Responses

Response from Kingston Hospital

We're very sorry to hear that your experience was not a good one. We would be keen to investigate further so please contact our PALS department - pals@kingstonhospital.nhs.uk.

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