"Not a good start."

About: The Christie

What I liked

After speaking with the Patient Liaison Service things where sorted out quickly.

When I spoke with a member of the medical doctors team It was easy to get things sorted out after a misunderstanding about the nature of my referral to the hospital.

What could be improved

The ignorant member of reception staff I tried to speak with today.

I could not believe it when they slammed the phone down on me while I was trying to clarify why I was calling and what I was hoping for .

At the least someone should remove them from a position that has direct contact with the public .

Story from NHS Choices

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Responses

Response from The Christie

We are pleased that our PALS service was able to respond to you and sort things out quickly

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