"Very poor experience which I hope I will not have..."

About: Macclesfield District General Hospital

What I liked

Very little - some of the staff showed a caring attitude but this was not the case with many of the staff.

What could be improved

Communication between staff both at nursing level and nurses/doctors but also across departments. Nursing staff expecting the patient to communicate what the patient has been told by the doctor rather than having a system of liaison between doctors and nurses.

The process of sending discharged patients to the Distress (Discharge) Lounge. This is particularly poor in relation to waiting for prescriptions from Pharmacy who appear to be a law unto themselves. No real checking out procedure for patients ie no guidelines on what happens next - just a green bag thrust at them - no information about whether they need to contact there GP - details on drugs etc- not all required drugs included in green bag.

Discharge patients left for a very long time in the lounge where no-one is accountable for them as they are in limbo ie no longer under the care of the ward.

Area around patients bed / table untidy - no cleaning up undertaken. Plates/cups from previous meals left on tables for long time.

Patients getting in the way of staff's social activities when trying to query things.

Story from NHS Choices

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Response from Macclesfield District General Hospital

I am sorry to read about your poor experience while you were a patient at Macclesfield Hospital. If you would like to discuss your experience in further detail, please contact the Customer Care Team on 01625 661449, who will be more than happy to assist you.

Patient’s comments are essential to the Trust in order for us to improve our services for all our users.