"Hospital Comment."

About: Darlington Memorial Hospital

What I liked

Absolutely nothing. Nothing whatsoever.

What could be improved

I was taken to the hospital by ambulance, wearing only my pyjamas. I was on my cycle, bleeding so heavily I would bleed through any attempts at keeping myself clean, and my pyjama pants as well. After having been admitted and settled in a bed, suddenly the nurse came and got me and said I had to come with her. On foot, though I had said repeatedly I was struggling to walk. She led me, in my pyjamas, to the public waiting room and said I had to sit out there "like everybody else"! I had to sit on the bench, even though the only way to keep my pain level at a tolerable level was to lay down and stay very still. Within ten minutes I was sobbing from the pain alone. Not to mention the public shame and humiliation of being in a public waiting room full of people, mixed genders as well, while I was wearing nothing more than thin pyjamas. I was left there to sob and be stared at, for at least two hours (yes I was watching the clock, not just making up 'a long time'). When the nurse finally came and got me again she was condescending about the fact that I was crying (like I wasn't already ashamed of sobbing in public like that?), and expected me to walk after her on foot, despite previously stated problems walking. I'm fairly certain the chair had a bloody print on it from where I'd bled through. I was treated like a SUBHUMAN FREAK, just thinking back on being there I burst into tears all over again from the humiliation and shame and the way people were staring at me.

Story from NHS Choices

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Response from Darlington Memorial Hospital

Dear Ms Scudi,

Thank you for providing feedback on your recent visit to the Accident and Emergency Department at Darlington Memorial Hospital.

I am very sorry to hear that you were unhappy with your experience on this occasion.

We would welcome the opportunity to discuss your concerns with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road


County Durham


If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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