"Poor care at Royal Bolton"

About: Royal Bolton Hospital / General surgery

(as a carer),

My mother was a patient at the Royal Bolton hospital for the treatment of stomach problems. My mother did not seem to be told anything about her condition. She was left without food for many hours because she was to have a camera down her throat (which was subsequently postponed until the following day). She was told that she could have a mild anaesthetic prior to the camera, but the procedure was carried out without anaesthetic in the end (despite my mother saying that she didn't want the operation if she wasn't getting anaesthetic first). She was moved wards in the middle of the night (without being told why). Generally poor care!

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Responses

Response from Bolton NHS Foundation Trust

We are sorry to hear of your concerns which appear to have been made worse by the lack of good communication on our part. We will raise these matters on your behalf with the staff concerned.

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