"Very impressed with staff positive & caring..."

About: Uckfield Hospital

What I liked

Very impressed with Harland Ward Day Surgery staff's positive & caring attitude, & pre post operative care, as this was my first operation in 71 years, so this all allayed my natural nervousness pre/post op on 21st Nov.

What could be improved

Perhaps a portable mirror to assist elderly patients to shave in difficult parts pre op, as it seems this was left to individuals to compy with.

Anything else?

Initial examination/operation was to be carried out by my consultant but in fact was dealt with on arrival by another consultant, which was a surprise, but I assume consistancy is not always possible due to the pressure on consultants possibly elsewhere,although the Day Surgery Ward was not busy all day, with I think, 2 cancellations.

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Response from Eileen Weeks, Patient Experience Lead, East Sussex Healthcare NHS Trust

Thank you very much for expressing your appreciation of the standard of care you received at Uckfield Hospital. It's always encouraging for staff to receive positive feedback. As a Trust we are committed to giving the highest quality of care to our patients, and we value all comments from patients and their families.

It was extremely kind of you to take the time to provide feedback. I will ensure that your comments are shared with all the staff concerned. I'm sure Matron will be interested to hear about your portable mirror suggestion.

With best wishes

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