"Better than private care,the best"

About: Horton General Hospital

What I liked

Absolutely everything,from getting appts.follow ups,investigations in various areas,some not in gastro.dept. All staff,very caring ,professional all go that extra mile.Everything occurs as it should,no need to chase things up etc.More importantly I feel in safe hands,confident ,trusting everyone I come into contact with,yes even un qualified staff,ie(reception and admin)they all share care and compassion ,you know the good old fashion nursing care,that has sadly disappeared from most hospitals.

What could be improved

There are truly no negative comments to make.Its like private care.

Anything else?

Thankyou,doesn't seem adequate,but I wish you knew how much my above comments make,even more so for more vulnerable patients.keep doing what you do best.ie Patient Centered Care and being treated as such ,an individual.

Story from NHS Choices

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Responses

Response from Horton General Hospital

Thank you for your positive remarks about your experience at the Horton General Hospital. You highlight clearly what is important to you - caring, compassionate and professional staff of all ranks who are 'willing to go the extra mile'. We hope you are progressing well.

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