"Absolutely no patient care!"

What I liked

The Hospital contacted me with a cancellation which allowed my appointment to be moved up by 2 weeks.

What could be improved

I was given no information whatsoever on post-op care or recovery and was told to look it up on the internet.

I was not informed that I woudl have a pin in my toe.

I was not informed that i would need to use crutches for 2 days until the pain block injection wore off.

I was left on the ward for several hours not knowing when my operation would take place.

I was left for several hours on the ward waiting to be discharged.

I was made to feel like an inconvenience to the staff on the ward.

My 18 year old Neice was left to scour the Hospital at 10pm at night to find a wheelchair for me so that I could go home.

No-one bothered to check that I could use the crutches or the boot and so was less mobile than I could have been otherwise and was using the crutches the wrong way for the first 24 hrs.

I was told that I would have a post op appointment in 2 weeks but there is actually no clinic that week and so it will be 3 weeks.

After 2 weeks the bandage is falling off and won't last a further week.

I telephoned for post op advice as my pinned toe is very numb and was told that was is "to be expected". If that is the case I should have been told to expect it!

I complained that I had a burning sensation across the front of my foot and was told that someone would call me back - they didn't.

I was told by Patient Care that they "do this all the time" and that my procedure was very minor.. That's as maybe but it's important to me and I don't feel that I've been shown any patient care at all.