"Absolutely no patient care!"
About: Chorley & South Ribble Hospital Chorley & South Ribble Hospital Chorley PR7 1PP
Posted by penwortham
What I liked
The Hospital contacted me with a cancellation which allowed my appointment to be moved up by 2 weeks.
What could be improved
I was given no information whatsoever on post-op care or recovery and was told to look it up on the internet.
I was not informed that I woudl have a pin in my toe.
I was not informed that i would need to use crutches for 2 days until the pain block injection wore off.
I was left on the ward for several hours not knowing when my operation would take place.
I was left for several hours on the ward waiting to be discharged.
I was made to feel like an inconvenience to the staff on the ward.
My 18 year old Neice was left to scour the Hospital at 10pm at night to find a wheelchair for me so that I could go home.
No-one bothered to check that I could use the crutches or the boot and so was less mobile than I could have been otherwise and was using the crutches the wrong way for the first 24 hrs.
I was told that I would have a post op appointment in 2 weeks but there is actually no clinic that week and so it will be 3 weeks.
After 2 weeks the bandage is falling off and won't last a further week.
I telephoned for post op advice as my pinned toe is very numb and was told that was is "to be expected". If that is the case I should have been told to expect it!
I complained that I had a burning sensation across the front of my foot and was told that someone would call me back - they didn't.
I was told by Patient Care that they "do this all the time" and that my procedure was very minor.. That's as maybe but it's important to me and I don't feel that I've been shown any patient care at all.