"Better than BUPA"

About: Barnsley Hospital

What I liked

Even with the financial and time restrictions which I am sure are necessary to run the hospital I felt that I received the best possible treatment. I was reassured at all times and given the confidence to recover. Each department worked efficiently and quickly to cover my needs and I was treated with sympathy and honesty throughout my stay.

What could be improved

A little less noise around the nurses station during the night.

Anything else?

I can't imagine receiving better treatment anywhere. The staff were so well trained in the human and caring side of the job and the on going training and examples set by the more established staff towards the trainees was admirable.

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Response from Jill Pell, Head of Patient Experience, Barnsley Hospital NHS Foundation Trust

Dear Jim

Thank you for providing us with this really positive feedback on the care you received at this hospital. Your comments are really important as it helps us to improve the care we provide to patients. Your comments about noise have been noted and we have taken a number of actions to reduce the amount of noise at night in our hospital. Please be assured your comments will be shared with our matrons and if you would like more feedback or to engage with us to learn more about opportunities to become involved in the work of the Trust, please contact our PALS team on 01226 432430 or email: barnsleypals@nhs.net.

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