"My husband's stroke and premature discharge"

About: Derriford Hospital

(as a relative),

My husband had a stroke and was then rushed to Derriford on life support. He had part of his brain removed. Intensive care staff and the surgeon were brilliant. He then went on a ward and it went down hill from there. Some staff were good, others were not. He had some physio and then they are sending him home and discharging him because he can walk a few yards.

I don't think he's going to cope at home like they say he is. He's got bed rails to help him in hospital. How is he going to do it at home with no aids to help him?How can they send someone home with no help at all?

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Responses

Response from Mary Anderson, Senior Quality Facilitator, Plymouth Hospitals NHS Trust

Thank you for your message and I am sorry to read of your concerns. I have just spoken with the Matron for Neurosciences and she has requested that when you next visit the ward, please advise the staff on the ward that you have been asked to bleep the Matron. Matron will visit you to discuss your concerns and with the clinical teams involved, will ensure that the necessary support is in place for your husband.

Kind regards

Mary

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Response from Stroke Association, Stroke Association

We were sorry to hear of your husband’s stroke and that you do not feel that he has received good care. It sounds as though the hospital is willing to look into your concerns and to make sure that his discharge from hospital goes smoothly but if you are still unhappy, it may be helpful to contact the Patient Advice and Liaison Service (PALS). PALS is an independent organisation, there to ensure that the NHS listens to patients, their relatives, carers and friends, answers their questions and resolves their concerns as quickly as possible. You can telephone PALS at Derriford hospital on 0845 155 8123 or email them at plh-tr.PALS@nhs.net

You may also be interested to hear about the work of the Stroke Association and how we may be able to support you and your husband. We have Coordinators across the UK, providing information, advice and support to people affected by stroke. You can find out if there is a service in your area by contacting our Stroke Helpline. Our Helpline staff are there for anyone who has been effected by stroke in any way. We can offer information about stroke, practical advice and support, or simply someone to talk to. The Stroke Helpline is open Monday to Friday from 9am to 5pm on 0303 30 33 100. You can also email us at info@stroke.org.uk

You may also find our website helpful. There is lots of information about stroke, including our range of leaflets and factsheets at www.stroke.org.uk.

I hope that this is helpful and that you and your husband are now getting the support that you need for him to make the best recovery possible.

Stroke Information Service

info@stroke.org.uk

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