"Hard to fault RD&E and Devon Doctors"

About: Devon Doctors Ltd Royal Devon & Exeter Hospital (Wonford) / Accident and emergency Royal Devon & Exeter Hospital (Wonford) / Paediatrics

(as a parent/guardian),

It is hard to fault my recent experience at the RD&E with my little 3yo boy

It started with a Devon Doctors Call, a prompt visit to the on-call doctor and a quick referral into the paediatric team in the ED.

We were very well care for, my little boy managed most thing, but we did find it a little frustrating that we saw a lot people who all asked the same questions (I gave a potted history at least 5 times). Each time a new person arrived, there was little by way of introduction, as they moved straight into whatever they wanted to know.

We were discharged (shared decision), but ended up back in ED the next morning. After a while we ended up on Bramble Ward for observations. The nurse and medical team there were really great. Made us and my boy feel at ease every step of the way. The discharge felt a little rushed, and the hand over of meds and advice on meds was hard to take in as it was given very quickly.

I was particularly impressed by one nurse, who managed to do a full set of obs (sats, temperature, resp rate, etc. ), while all the time talking about and playing with diggers! Not sure my boy realised. And the Respiratory Nurse was also great.

All in all, despite the repetition and no introductions in the ED, we had, given the circumstances, the best possible experience. thank you care team.

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Responses

Response from Patient Engagement & Experience Administrator, Royal Devon and Exeter NHS Foundation Trust

Dear Hobbs

Thank you for sharing your story. It is always so rewarding to hear that our staff are continuing to provide excellent care to patients when they need it most.

Kind regards

Tracy