"Concerned about care on Heronsgate ward"

My grandmother was admitted to Watford general hospital and has been in the Heronsgate ward for over a week.

The other night I left the hospital in tears after seeing how some of the patients were treated. My grandmothers exact words were " I would never had believed it until I saw it." That particular day she had undergone an operation and had to use the bed pan- she was left 45 minutes lying on top of the bed pan calling for the nurse to help remove the pan.

Another incident occurred last night when she had difficulties breathing and she had been calling the nurse from 12am till 3:00am for assistance. She was not provided with a buzzer either - eventually after 3 hours the nurse came to her where the doctor was called and an X-ray showed she had fluid on the lungs.

I believe the lack of care is due to the ward being understaffed with at times 2 nurses looking after 18 patients.