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Impressed by emergency gall bladder surgery

Posted By Beatrix Potter

"Impressed by emergency gall bladder surgery"

About: East Surrey Hospital / Accident and emergency East Surrey Hospital / General surgery

(as the patient),

Arrived at A&E East Surrey, Redhill @ 6am with severe upper abdominal pain. Immediately triaged and into the department and from there the care was amazing. Can't tell you how impressed and delighted I am.

Soon diagnosed with gall stones, pain relief administered (thank goodness!) and moved to. A room on Brook ward where yet more terrific care and service was received.

Mr James arrived the next morning to advise immediate removal - in emergency theatre - 50/50 chance of a slot. At 5pm I was in theatre and discharged the following day.

What an astonishing experience - scary, yes, but once in hospital felt in confident in good hands throughout. Truly the NHS at it's best.

On a poor note - the food was grim, nil by mouth was a blessing ; ))

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Responses

Response from Ian Mackenzie, Director of Information and Facilities, Surrey and Sussex Healthcare NHS Trust 11 years ago
Ian Mackenzie
Director of Information and Facilities,
Surrey and Sussex Healthcare NHS Trust

I am responsible for everything to do with facilities, estates and IT. This includes our £50m building programme, food, cleaning, estates, porters, telephones, IT, transport, car parks and anything similar. Also leading our new Patient Experience Programme.

Submitted on 17/12/2012 at 08:49
Published on Care Opinion at 09:27

picture of Ian Mackenzie

Dear Beatrix Potter

Thank you for your kind words about your recent stay at East Surrey Hospital. I have forwarded your comments to Mr James and the Sister of Brook Ward.

I'm sorry that you found the food so poor; if you felt like letting me have more information please either call me on 017373 231988 or e-mail ian.mackenzie@asph.nhs.uk as I am keen to listen to patients' views on how we can improve things.

Finally we are keen to understand more about our patients experience at East Surrey so if you have time please could you go to www.yourcarematters.co.uk where there is a more detailed questionnaire about the Hospital. You were hopefully told about this when you were discharged from Brook Ward?

Kind regards

Ian

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