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Felt listened to at Continence Advisory Service

Posted By Cherish

"Felt listened to at Continence Advisory Service"

About: Locala Community Partnerships CIC / Continence advisory service

(as the patient),

I attended the continence advisory service in Fartown, Huddersfield in October 2012.

I had the pleasure of being seen by Stephanie Bastone, who provided an excellent service. Stephanie helped me to feel very comfortable, by her warm nature. I was able to explain my problem in detail and felt I was really listened to. I received advise to help solve/better manage my problem.

I highly recommend this service.

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Responses

Response from Gemma Fowler, Integrated Governance Clinical Manager, Locala Community Partnerships 11 years ago
Gemma Fowler
Integrated Governance Clinical Manager,
Locala Community Partnerships

Submitted on 20/12/2012 at 09:51
Published on Care Opinion at 10:04

Hi Cherish

Thank you for taking the time to post details of your experience on Patient Opinion. Cliff Dunbavin, Service Manager would like to issue the following response:

"The Continence Service endeavor to put service users at ease when assessing clients and advising on issues that, to some, can be very sensitive and personal in nature. In a good number of cases problems can be resolved quickly and efficiently by offering the correct advice and support and working in partnership with you, our service users. I have passed on your lovely message to the team and to Stephanie who would also like to say thank you for the feedback.

Thanks

Cliff"

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