"throrough and friendly attitude from staff"

About: Telford referral and quality service (TRAQS) The Princess Royal Hospital / Ear, Nose and Throat

(as the patient),

I was telephoned by the clinic to fill a cancelled appointment.

I was pleased with the thorough checks that were made of my hearing and the friendly unrushed attitude of the audiologist. This was my first appointment at this clinic and I was given clear, easy to follow directions to find it.

TRAQS were not able to contact me by telephone and passed my details on for direct contact from the department.

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Response from Patient Services Officer, Shrewsbury and Telford Hospital NHS Trust

Thank you for taking time to provide feedback about your care and treatment at The Shrewsbury and Telford Hospital.

Your kind comments have been sent to the Audiology Manager, this will then be shared with staff involved.

Thank you once again for taking the time and trouble to provide feedback via the Patient Opinion website.

Patient Experience Team.