"Phlebotomist had time to recognise me as a person not a number"

About: Community Health Services / Phlebotomy

(as the patient),

I attended Halewood Clinic for my bloods, I was met by Debbie. She was very friendly made me feel at ease and got my veins first time the hospital are hopeless at this and it takes them a few trys.

We had a laugh and it never felt formal, she had time to recognise me as a person not a number. Keep up the good work, more staff like her is what we need.

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Responses

Response from Jacqui Sellek, PALS Co-ordinator, Patient Advice Liaison Service, Community Health Services at 5 Boroughs NHS Foundation Trust

Dear Joint737

Thank you for letting us know about your experience. Please be assured that we will pass on your comments to the staff concerned who I know will be very pleased to hear from you.

With best wishes.

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