"Felt let down by the home treatment team"

About: Nottinghamshire Healthcare NHS Foundation Trust / Adult mental health (inpatient)

(as a staff member posting for a patient/service user),

I have been feeling really down for some time now and have been encouraged by my CPN to call the home treatment team should I get suicidal and intrusive thoughts that I cannot cope with.

Today for some reason has been a really bad day, so after struggling with the thoughts I rang for support. I told them of the thoughts that I was having and that I was struggling to cope. I took on board the suggestions that were made to me one of which was to go shopping to pass the time which I did.

The suicidal thoughts were not going away, in fact they were more intense than they were so came the dilemma: do I call again or just take my life?

So I did what I thought that people around me would say, and that was to pick up the phone again to say that I was still struggling with the thoughts and was having ideas of taking an overdose.

I didn't feel that they were listening to me, even though I had told them that I had brought the tablets to take. They suggested ways to keep busy, trying to reduce the thoughts.

Along with the thoughts to self harm and to overdose, I am now left feeling alone and let down.

The home treatment team are usually very good at their support so why do I feel let down? I felt the least they could have done was to keep in touch with me, but it was left for me to call - which I have not been able to do.

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Responses

Response from Involvement Team , Involvement & Experience, Nottinghamshire Healthcare NHS Trust

Dear Hector

If you feel up to it, please get in touch with the Home treatment Team again at the Stonebridge Centre 0115 9555446

I will get in touch with them and let them know about this posting but as the posting is anonymous I can't give them any more information.

I am sorry you are feeling so let down and hope you are feeling better very soon.

If you want to speak to PALS ( patient advice and liaison service) they may be able to advise you on how to get in touch.

It's is a freephone number 0800 0153367 they are open in office hours.

What is PALS?

PALS can help when you have questions, concerns or need help and advice about Nottinghamshire Healthcare NHS Trust.

The Trust is committed to improving services in a patient focused way and PALS is a route for people to make their views heard.

If you have any comments about what works well in the Trust or you have received service which you feel could be improved upon, please let us know.

PALS works with other Trust teams and outside agencies to resolve concerns and provide support for patients, their carers and relatives.

PALS is a confidential service and people can choose to remain anonymous if they wish.

Updates, changes and questions related to this story