"Kindness of staff"

About: Royal Alexandra Hospital / Dermatology

(as a relative),

My 87 year old father was seen by Dr Fitzimmons in the dermatology clinic. My father has a real phobia about doctors and has not been seen by a GP in the last 10 years. He has had a dreadful sore on his head for the last 2 years and refused to see a doctor.

He eventually allowed his GP into his house and a visit to the dermatology clinic was arranged for the end of Nov.

The staff were so so kind. I was totally overwhelmed by their lovely manner. What a privilege to witness the Health service in such a positive manner.

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Response from Paul Cannon, Head of Administration, Acute Services Division, Greater Glasgow & Clyde NHS

Thank you for taking the time and trouble to provide your very kind feedback.

I will ensure that this is passed on to those involved and I am sure that they will be very pleased to read your comments.

I am sorry that this posting was not acknowledged at the time, we had a break in our use of Patient Opinion, but we have now resumed doing so, and I thought it was still important to acknowledge your posting and where appropriate to pass comments on.

Once again, thank you for using the Patient Opinion feedback system, it is greatly appreciated.

I know that Dr Fitzsimmons and the staff at the Dermatology Clinic will be delighted to read your very thoughtful and positive remarks.

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Update posted by sass (a relative)

Thank you..if it helps to raise the morale of the hard worked NHS staff then my comment will have been be worthwhile.