"Poor treatment of elderly and disabled patients"

About: Glenfield Hospital / Older people's healthcare

(as a relative),

My mum is currently in the Glenfield hospital, Leicester. She is too scared to comment about the care that herself and others on her ward are receiving, which she feels is disgraceful.

I have witnessed some of the attitudes of some of the nurses who I feel sadly bring down the name of nurses who do care. I have been consoling my mum for the past three days and have well and truly had enough but cannot do anything as I fear she will be treated even worse. Things like:

- her cannula popping out of her arm and being left for four hours, as the nurse reported being too busy

- painkillers prescribed first thing in the morning by the Dr, yet waiting ten hours because again they are too busy

- being given insulin when she is not supposed to have it

- not getting her diabetes injection all day as there simply isn't time, then getting told she can't leave because sugars and blood is unable to stabilise

- being told off as mum asked for breathing apparatus, then it being plugging in high above her - forcing mum to ask for assistance. At this point the nurse stretched the wire whilst mum had to manoeuvre herself in a contorted manner, then the whole thing blew up in her face. The nurse laughed and walked off.

Disabled and elderly with compounding health concerns - no wonder she cries on the phone to me at night. I have witnessed this treatment with others on the ward also - help these poor OAP's to have dignity, to be listened to.

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Responses

Response from Tiffany Jones, Head of Communications & Engagement, University Hospitals of Leicester NHS Trust

Dear Relative

I am most concerned to read about the experiences your Mum and other patients on the ward are receiving. It is not the standard of care I would expect for any patient on our wards at the Glenfield Hospital and it saddens me greatly. With no ward details I am unable to investigate your concerns further so I urge you please to contact the Ward manager or the designated Matron for that area so that we can meet with you to discuss these concerns further.

Apologies

Gill Staton, Lead Nurse

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Response from Glenfield Hospital

We are saddened to here of your mum’s recent experiences and those of others within one of our wards at the Glenfield Hospital. The standard of care that you describe is not what we would expect for our patients to experience in one of our wards. We would like to investigate your concerns further. If your mum is stil lwith us, please ask to speak to the Matron on her ward or ask for me by name. If you mum has now been discharged we would welcome the opportunity to investigate what happened and can do this if you would like us to. Please contact our Patient Information and Liaison Service (PILS) on freephone 08081 788337 who will look into this for you. Regards, Gill Staton Lead Nurse - Cardiac, Respiratory and Thoracics

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