"Misleading poster in audiology clinic"

About: Leigh Infirmary / Ear, Nose and Throat

(as the patient),

On my last visit to Leigh audiology clinic I noticed a big poster advising people that if they suffered from recurring hearing problems they could enquire about having waterproof ear moulds made to prevent water entering the ear canal during swimming etc.

Nice big poster but what they forgot to tell you on the poster is that they cost £70 per pair. This I find is very misleading as the poster implies that they are NHS provided, and as we all know there is no charge for hearing aids/batteries under the NHS.

Just one simple line written on the poster would clear up the situation.

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Responses

Response from Susan Heighway, Patient Relations / PALS Manager , Patient Relations / PALS, Wrightington, Wigan and Leigh NHS Foundation Trust We have made a change

Thank you for your comment regarding the Poster giving details of waterproof ear moulds. May I assure you that the omission of any reference to price is not intended to mislead and we are sorry if this was the case. The Audiology Department have advised that this was an oversight when designing the poster and will be a lesson learned when future marketing projects are undertaken.

The Marketing Department have now changed the website advising that a cost is incurred and this has also been changed on the advertisment that appears on the TV screen in Trust waiting areas. The only posters that are insitu are within the clinical area where if approached staff can advise of the cost incurred at that time.

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