"A kind nurse who went above and beyond"

About: St Helier Hospital / General medicine

(as the patient),

I would just llike to say thank you to nurse Hilary on the AMU. I was admitted a couple of weeks ago late at night through A&E.

When I came to be discharged the following evening I got a bit teary when I realised I only had my pyjamas and a coat (I hadn't been in much of a fit state to bring anything with me the night before as I was in so much pain). I didn't have my purse. I had no money. My phone had run out of battery and to top it off there was no-one available to come and pick me up.

She could see I was in a bit of a state and still feeling quite poorly and lent me the money. I don't think she expected to get it back but I was able to return later that evening with her money.

I'd just like to say thank you. You could have left me to my own devices or left me to block a bed until someone could pick me up. You could have just said it wasn't your problem but you didn't and it made a world of difference to me after a long, painful and rather emotional 24 hours.

You went above and beyond and it was much appreciated.

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Response from Epsom and St Helier University Hospitals NHS Trust

Thank you so much for taking the time to let us have feedback about your recent experience at St Helier Hospital.

It is clear from your comments that Hilary really did go above and beyond the call of duty and I have passed your message on.

I hope you are now on the mend and getting better.

Thank you again for your kind feedback.

Pippa Hart

Director of Nursing

Update posted by Smileyface (the patient)

Thank you.

I do feel it is important to feedback the good stuff as well as the bad stuff and hilary made a big difference to me on a bad day.