"Told mental Health issues were not an emergency"

About: 151 Beverley Road

(as a relative),

My partner is suffering with severe anxiety attacks making him agoraphobic. I called my GP's practice to make an emergency appointment as the situation has gotten worse and my partner's medication had ran out and needed either more of the same or a different medication. He is also currently on the waiting list for treatment with the local mental health team. When I called the surgery asking for an emergency appointment I was told that mental health issues were not classed as an emergency and would only be dealt with over the phone as physical health is not at risk. I find this shocking and appalling.

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Responses

Response from City Health Care Partnership CIC

Dear HullGirl

Thank you for your feedback and we are sorry to hear that your experience of our service was not satisfactory. In terms of urgent appointments these are for things that are deemed by the GP or patient as requiring treatment within 24hrs, all of these type of appointments are triaged by a GP or Nurse Practitioner in advance of an appointment being offered. When these appointments are not available we do offer a same day telephone triage appointment with the GP or Nurse Practitioner who can advise as to required treatment or care. We would not ever make the assumption that mental health issue were not classed as urgent. You may already have contacted our Customer Services team in which case your concerns will have been investigated and shared with you but if not they can be contacted on customercare@chcphull.nhs.net tel: 01482 347 627

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