"The smell on the ward"

About: Tameside General Hospital / Older people's healthcare

(as a relative),

My mum was admitted to MAU for kidney failure, she was transferred to trauma ward for a few more days, but MAU lost her toiletries. Staff were friendly and helpful on the trauma unit.

They helped my mum who is 90 and almost blind to wash and do her hair.

Then she was moved to ward 41, she was miserable and the staff I met were not helpful. Visiting was limited and this caused mum lots of anxiety.

The ward smelled very strong of urine, which to me was completely unnecessary if staff were doing their job properly. The staff I saw were unhelpful and not friendly.

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Responses

Response from John Goodenough, Director of Nursing, Tameside Hospital NHS Foundation Trust

Thank you for taking the time to post your experiences.

I am sorry that there appears to have been variances in care.

Please contact the Trusts complaints department on 0161 922 6024 or PALS on 922 4466 in order that he can investigate your concerns.

John Goodenough

Director of Nursing

Would you like to help the hospital to improve its services further? We are currently looking for patients and carers to become involved in a development called “Patient Stories”. We want to know more about our services from the point of view of those who received them – what was good, bad, what could be improved, what should be changed. Want to know more about what’s involved? Please contact John Goodenough, Director of Nursing at

john.goodenough@tgh.nhs.uk

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