"Nephew allowed to walk out of A&E"

About: Blackpool Victoria Hospital / Accident and emergency North West Ambulance Service NHS Trust

(as a relative),

My nephew was taken to hospital last Friday night, after being attacked and kicked in his head.

His mum attended hospital to find he had been drinking and bruised (16 year old) she told him to get off the trolley and to come home with her, which he did, she was then told she could not take him home as he had to be monitored due to the head injury.

She told the staff she could see they were busy, they were not watching over him, and he would be better in her care where she could keep an eye on him, they refused.

She left him as she had a 1 year old at home. At 12pm he walked out of the hospital with no one telling her, and was picked up by the police, he spent the night in the cells, so who is responsible?

My sister was told she had no rights to take him home, yet the medical staff just let him walk the streets, he could have been killed crossing the road from the hospital? This is not acceptable.

In the same week my mum was taken in after having a fit due to a metastatic brain tumour removed, the ambulance staff were brilliant and got her fit under control outside our house.

When we arrived at A&E she was wheeled into a cubicle, and was told there was a two and half hour wait to see a Dr. People were on trolleys all over as there was not enough space in cubicles, so my mum signed herself out, as due to her condition there was not much could be done, she was having tests all week through her oncologist.

It would have been helpful if a Dr would have just come and spoke to her and allowed her to go once he/she knew the facts, but instead she had to to sign herself out.

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Response from Paul Jebb, Assistant Director of Nursing (patient experience), Clinical Governance, Blackpool Teaching Hospitals NHS Foundation Trust

picture of Paul Jebb

We appreciate the concern you have brought to my attention and I would encourage you to make contact with the hospital in order for a review of the specific case to be undertaken.

The A&E Clinical Matron has said that patients with a head injury require observation, and carers are encouraged to let that observation take place in hospital. If a patient was discharged, it is usual practice to contact the next of kin, and ensure transport home was arranged and when a patient walks out of the department or self discharges, it is expected that staff raise the alarm, by contacting next of kin and the police, if required/appropriate to ensure patient safety.

If you wish to contact us please call the Patient Relations team on 01253 655588

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