"Excellent"

About: Queen's Hospital (Romford)

What I liked

I was assisted by PALS in getting a consultation with an upper limb orthopaedic consultant. As an aged patient of 74 years I was treated with the utmost consideration and explanation of my upper limb problems as an informed patient. It is doubtful that anything can be done to alleviate my condition but I did receive an immediate referral to Physiotherapy at King George's Hospital and I have already posted my great appreciation of the care I received there. I am very grateful to all those who have helped me to attend the consultation on the 26thOctober and I would like to express my appreciation to the Consultant for his consideration, cortisone injection and advice. He may not be able to help me but he certainly tried. Thank you all.

What could be improved

Nothing could be improved

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Responses

Response from Queen's Hospital

Dear Mr Sheridan,

Thank you for taking the time to share your comments about your experience with the Orthopaedic Department at Queen’s Hospital.

I wanted to thank you for the kind comments that you have made about the staff involved in your care. People often tell us when their care has not gone well and I am delighted to be able to pass onto our staff your kind comments about your experience.

Should you wish to discuss this matter further please contact a member of the Patient Advice & Liaison Service (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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