"Excellent staff from the ambulance crew and the..."

About: The James Cook University Hospital

What I liked

How organised and efficient the team was.

What could be improved

The ambulance could have turned up earlier - a casualty of a RTA with suspected spinal and internal injuries should not be left for an hour and a half by the side of the road with no pain relief. It was some of the worst time in my life. It was 2 hours before I was in the ambulance, and 2 and a half before reaching casualty.

Anything else?

I was rushed into the hospital after a car accident (very upset by the fact I had been waiting for an ambulance for an hour and a half! This was not the fault of the hospital though but very upset) and was taken into the resus area. They very quickly got me on pain killers and were looking after me as much as they could. I really appreciated them telling me what was going on. I was taken to a CT scan very quickly and checked over - luckily I was mostly OK except for a chip in my spine. I was shown my scan images by the Dr and the Nurse was very helpful in giving my partner and I a cup of tea while we waited for my mum. I would appreciate if my uttermost thanks could be passed to the doctor and nurse please, they were fantastic. I am now recovering - in pain as expected - but lucky to have had such a friendly and organised team look after me. Thank you again.

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Response from The James Cook University Hospital

Thank you for your comments regarding the Accident & Emergency Department at The James Cook University Hospital.

It is always pleasing to receive words of thanks and I very much appreciate your taking the time to feed back. I shall certainly pass on your comments to the staff concerned whom I know will be equally pleased to read them.

It may interest you to know the trust runs a ‘Thank You Award’ scheme where NHS colleagues, patients and relatives can nominate staff in recognition of their work. These are presented throughout the year for acts above the call of duty or where staff have shown exceptional kindness towards patients and their relatives. Please contact the chairman’s office on 01642 854151 or email deborah.jenkins@stees.nhs.uk

I am concerned to learn about the length of time you waited for an ambulance following your accident. If you would like to take your concerns further, please contact North East Ambulance on 01914302140.

With Best Wishes

Patient Relations