About: Heartlands Hospital

What I liked

The consultant who saw me was very understanding of the horrific treatment I had received earlier in the day at Good Hope Hospital, so treated me with a lot of respect and dignity, she examined my ear, which had a foreign body in it, with the correct equipment and kept me very calm. She asked if I would mind if she attempted to take it out, and I was in so much pain from the previous experience of somebody trying to remove it, I told her I couldn't. She was perfectly fine with this, and very quickly sorted out an operation for me.

What could be improved

Quicker waiting time

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Response from Heartlands Hospital

Thank you for taking the time to share your feedback with us. I am happy to hear you had a good experience at Heartlands Hospital but not so good at Good Hope Hospital. If you would like to discuss your concerns regarding Good Hope please contact our Patient Services Department on 0121 424 0808.

Best wishes

Catherine Williams

Patient Engagement Department

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