"Pooor care for visitors"

About: Princess Royal Hospital (Haywards Heath)

What could be improved

My mother was taken into the balcombe ward a week ago. I am working away so have little time to visit her and I am her only son. The only day I have been able to visit was on Fridays so went on Fri 23.11.12 and Fri 16th was told visting hours were 15.00 to 17.00 so made sure I was there at 15.00 so I could spend time with her. Last week as I arrived they decided to take her away for xrays she was gone for 45 minutes. I arrived today with my daught was there for twenty minutes and they took her away for more test. I was furious and made a complaint at the reception. What is the purpose of set times of visting when clearly the hospital ignores the fact we plan around these times but clearly they do not !

Anything else?

I in general have a great deal of respect for the NHS

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Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

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