"On this ocassion they did very well"
About: Torbay Hospital Torbay Hospital Torquay TQ2 7AA
What I liked
Torbay Hospital don't always get it right, but when they do they deserve recognition. My wife had a Lucentis Eye injection which resulted in scaring to the surface of the eye. On asking to see an Eye Specialist urgently, whilst initially refused I managed to cointact a Duty Manager who organised everything and understood the urgency. We saw an Eye Doctor within 4 hours and a follow up appointment was made and we were seen on time and treated with respect.
What could be improved
An understanding that when something goes wrong the last thing a patient wishes to do is sit in an A&E Dept for several hours.
The clinical side of Torbay Hospital is excellent. The Admin does still require some work to reduce delays and waiting times.