"On this ocassion they did very well"

About: Torbay Hospital

What I liked

Torbay Hospital don't always get it right, but when they do they deserve recognition. My wife had a Lucentis Eye injection which resulted in scaring to the surface of the eye. On asking to see an Eye Specialist urgently, whilst initially refused I managed to cointact a Duty Manager who organised everything and understood the urgency. We saw an Eye Doctor within 4 hours and a follow up appointment was made and we were seen on time and treated with respect.

Well done.

What could be improved

An understanding that when something goes wrong the last thing a patient wishes to do is sit in an A&E Dept for several hours.

Anything else?

The clinical side of Torbay Hospital is excellent. The Admin does still require some work to reduce delays and waiting times.

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Responses

Response from Torbay Hospital

Thank you for taking the time to comment on you and your wife's recent experience at Torbay Hospital. It is always good to receive feedback. We try to ensure we share examples of good practice and also that we learn from any negative experiences. Please be assured that your comments will be shared with the department concerned.

South Devon Healthcare NHS Foundation Trust

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