"Suffering in pain because of poor admin"

About: Princess Royal Hospital (Haywards Heath)

What could be improved

The department list in the feedback process does not include radiology.

Anything else?

I was referred to PRH for an urgent CT scan. Five weeks later and they still haven't reported tback to my consultant, even after the consuultant's secretary making numerous requests.

The nursing and technical staff seem to be trying to do the best they can but are being severely let down by very poor admin and clerical services.

Story from NHS Choices

Do you have a similar story to tell? Tell your story & make a difference ››

Responses

Response from Princess Royal Hospital

Thank you for your comments.

Should you wish to discuss this matter further, please contact our PALS Team on 01273 664973 or by email at pals@bsuh.nhs.uk.

Kind regards

Patient Experience Team

  • {{helpful}} of {{total()}} people think this response is helpful