"Not great"

About: King George Hospital

What could be improved

My father has been in Gentian Ward since last Thursday. I have visited daily and what I see with a number of the nurses is lack of basic personal care and attitude of staff too busy laughing and joking at the nurses station rather than looking after patients. One gentlemen opposite my father had wet himself. He was left there while the nurses were laughing and joking. One eventually came over and mopped up with some old towel but no antibacterial spray was used or anything. I could understand if the nurses were busby but they were just laughing and joking. Another lady was calling out and she was totally ignored.

My fathers antibiotic drip just left when empty - he had to ask 3 times for it to be removes so he could go the toilet. He asked for a sleeping tablet but yet again but was ignored.

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Response from King George Hospital

Dear Anonymous,

Thank you for sharing your concerns about your father’s experience on Gentian Ward at King George Hospital. I was sorry to learn of your concerns.

I was very concerned to read about the concerns and would appreciate the opportunity of looking into the points you have raised. It would be useful if you could provide more information to enable an investigation into your concerns to take place.

Should you wish to discuss this matter further please contact a member of the Patient Advice and Liaison Services (PALS) on 01708 435454 or email PALS@bhrhospitals.nhs.uk who will be happy to help.

Yours sincerely,

Gary Etheridge

Deputy Director of Nursing

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