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Terrible

Story from nhs.uk

"Terrible"

About: University Hospital Of North Durham

What could be improved

My GP has referred me to Cardiology in Durham. I followed instructions to make the appointment. The Central Booking asked me to name a consultant and I offered a choice of two. I was then referred to the local appointments office. I was told that they would get back to me. Nothing has happened. Today I have received an appointment from the Central Booking office with different consultant. for some seven weeks ahead. My attempts to speak to the Booking Office have been cut off, my wishes have been completely ignored, I find the whole system to be clumsy and unresponsive to the user.

This seems to be a bad system.

Anything else?

I fear that adverse comments will not pass your 'moderation' criteria

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Responses

Response from University Hospital Of North Durham 11 years ago
University Hospital Of North Durham

Submitted on 23/11/2012 at 15:29
Published on nhs.uk on 26/11/2012 at 07:44

Dear Anonymous,

Thank you for providing feedback on the difficulties you are experiencing whilst trying to make an Cardiology Appointment at University Hospital North Durham.

We would very much welcome the opportunity to discuss the situation with you. If you feel this would be useful please contact the Trust’s Patient Experience Team on 0800 7835774. If you would prefer to contact us by e-mail, our address is complaints@cddft.nhs.uk

Alternatively, you can write to us at the following address: -

Patient Experience Team

Darlington Memorial Hospital

Hollyhurst Road

Darlington

County Durham

DL3 6HX

If you do decide to contact us, please make us aware that you have left comments on the NHS Choices website.

The Trust is grateful for all feedback, positive or negative, as it means we can better understand what is important to our patients.

Thank you for leaving your comments on NHS Choices.

Patient Experience Team

County Durham and Darlington NHS Foundation Trust

Tel: 0800 7835774

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