"Less confident in my wifes treatment by this dept ..."

About: Sunderland Royal Hospital

What could be improved

I am quite shocked and disappointed at the previous comment ,my wife attends the haemotology out patients department regularly and i think it is disgraceful that no one contacted the cancer patient who did not attend an appointment for maybe important treatment .

I would hate to think my wife missed an appointment if something was going wrong and no one at least tried to contact her to find out why,after all its not as if they don't have our contact details .

I also find some of the nurses in this dept very frosty and unpredictable .although some are very nice .

This incident has left me not very confident in this department and its staff .

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Responses

Response from Sunderland Royal Hospital

Thank you for your comment. Please be assured that we do have a system for following-up patients who do not attend their appointment. In normal circumstances, when a patient does not attend an appointment in Haematology, we would review their medical notes and have a discussion with the specialists involved in their care to determine the next course of action. This could involve contacting the patient and arranging a further appointment, arranging for a specialist nurse assessment in the unit or a district nurse visit at home, or, if they have an imminent appointment in the unit, determining whether this appointment would be within a tolerable period of time.

The other parts of your comment have been passed on to the relevant staff to consider, thank you for taking the time to provide us with them

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