"Excellent care, parking still a problem and..."

What I liked

My father was waiting to be picked up from an appointment when we could not park ( Monday 29th November) . I rang the hospital, was dealt with courteously and promptly and put through to the Orthopaedics and fracture clinic. I explained our predicament wherupon the person I was speaking to found my father, organised someone to bring him to the main door and talked through the next steps. We were very impressed by their politeness and that they helped so readily without making us feel we were a nuisance. Thank you to all involved.

Earlier in the day my father visited the renal unit - again a welcoming and courteous staff made the visit as relaxing as possible!

What could be improved

RE: poster in renal department:

I would like to make a few point s about the colourful poster on the wall in the waiting area - headed :

'The Care Quality Commission 16 Standards.'. The colours used for the print are not easy to read - red and pink on green are difficult and the pink on brown was impossible.

Also points 3 and 15 were missing but there were points 17 and 21.

Although this provided discussion for eveyone in the waiting area, I feel it was not a good advert for the department regarding proofreading.

Finally, it had replaced posters which gave valuable information to patients about services which are more useful than a lot of lists about the department's aspirations.