"Excellent care, parking still a problem and..."

About: The Great Western Hospital

What I liked

My father was waiting to be picked up from an appointment when we could not park ( Monday 29th November) . I rang the hospital, was dealt with courteously and promptly and put through to the Orthopaedics and fracture clinic. I explained our predicament wherupon the person I was speaking to found my father, organised someone to bring him to the main door and talked through the next steps. We were very impressed by their politeness and that they helped so readily without making us feel we were a nuisance. Thank you to all involved.

Earlier in the day my father visited the renal unit - again a welcoming and courteous staff made the visit as relaxing as possible!

What could be improved

RE: poster in renal department:

I would like to make a few point s about the colourful poster on the wall in the waiting area - headed :

'The Care Quality Commission 16 Standards.'. The colours used for the print are not easy to read - red and pink on green are difficult and the pink on brown was impossible.

Also points 3 and 15 were missing but there were points 17 and 21.

Although this provided discussion for eveyone in the waiting area, I feel it was not a good advert for the department regarding proofreading.

Finally, it had replaced posters which gave valuable information to patients about services which are more useful than a lot of lists about the department's aspirations.

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Response from The Great Western Hospital

Thank you for your feedback. We are always willing to offer our help and support to patients and visitors in any way we can and we are glad that you and your father felt put at ease after having trouble finding a parking space. We will pass on your thanks to the Orthopaedics and Fracture Clinic team who were able to assist you.

We will also be sharing your feedback with the Swindon Renal Unit staff and highlighting your comments about the poster in the waiting area to the Ward Manager to look at ways in which the wall displays could be refreshed.

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