"EXCELLENT TREATMENT FROM ENTERING THE WARD TO..."

About: Colchester General Hospital

What I liked

This morning I was treated at Elmstead Ward. I had a Gastroscopy.

I admit I was extremely apprehensive when I walked in to the ward at 0800hrs this morning. By the time I walked out at 0925hrs I was feeling marvellous..for 2 reasons.

Firstly the care and consideration given to me by your 3 nurses was exemplary. I was put at ease and all my fears were banished. The specialist and his nurse were brilliant. Everything was expalined to me and the whole procedure was over in under 3 minutes.

Secondly, I was informed there and then that all was well with my stomach.

Before leaving I was given a leaflet on your complaints procedure. What a great shame that I was not given a leaflet to compliment the treatment I received. I had to ask at reception and wait until someone could find such a leaflet. May I suggest that complementary leaflets be available in an obvious position and that there should be a box in which to deposit them.

Thank you Elmstead Ward Staff for your marvellous, kind, caring and professional treatment.

John Carman

What could be improved

Nothing!!

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Responses

Response from Colchester General Hospital

Thanks for contacting Colchester Hospital University NHS Foundation Trust. It is always gratifying to read emails like yours and to know that the work of staff in the NHS is appreciated as I know it can be an effort to write at a time like this.

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