"EXCELLENT TREATMENT FROM ENTERING THE WARD TO..."
About: Colchester General Hospital Colchester General Hospital Colchester CO4 5JL
Posted by johncar
What I liked
This morning I was treated at Elmstead Ward. I had a Gastroscopy.
I admit I was extremely apprehensive when I walked in to the ward at 0800hrs this morning. By the time I walked out at 0925hrs I was feeling marvellous..for 2 reasons.
Firstly the care and consideration given to me by your 3 nurses was exemplary. I was put at ease and all my fears were banished. The specialist and his nurse were brilliant. Everything was expalined to me and the whole procedure was over in under 3 minutes.
Secondly, I was informed there and then that all was well with my stomach.
Before leaving I was given a leaflet on your complaints procedure. What a great shame that I was not given a leaflet to compliment the treatment I received. I had to ask at reception and wait until someone could find such a leaflet. May I suggest that complementary leaflets be available in an obvious position and that there should be a box in which to deposit them.
Thank you Elmstead Ward Staff for your marvellous, kind, caring and professional treatment.
What could be improved