"good once we'd got beyond the receptionist"

About: Warwick Hospital

Anything else?

I took my mother to an outpatients appointment at the Machen unit yesterday. Although she had visited on many occassions with my late father this was the first time I had been there. My mother had just commented on how abrupt the staff on reception were and she wasn't wrong.

I just wanted to make the point that although the medical staff were suberb, the receptionist is always the first point of contact and to have someone greet you in a miserable, blunt and extremely unwlecoming manner does not help patients who are already often worried or unsettled about being there in the first place.

I would suggest that the managers responsible for such staff instill a more friendly and approachable attitude in their receptionists.

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Response from Warwick Hospital

We are sorry that our receptionist did not greet you in the appropriate manner. This comment has been sent to the manager of the team.

If you would like to speak to me about this in more detail please contact me on the below address.

Kind regards

Glen Burley

Chief Executive


Chief Executive, Warwick Hospital, Lakin Road, CV34 5BW

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