"Some ares good eg x-ray and triage nurse,the rest ..."

About: West Cumberland Hospital

What I liked

i attended for a suspected broken ankle which turned out to be badly sprained.my husband had to wait for five minutes for a receptionist to appear to check me in.the first part of my visit was not too bad saw triage nurse within ten mins and immediately to Xray.I did have to request a wheelchair as nobody seemed too worried whether i could walk on the affected foot or not.(which i could not!)I was then taken to a cubicle wheeled in and the curtain drawn across leaving me stranded.I needed to go to the toilet so i had to take the brakes off the wheelchair and propel myself to the curtain so i could ask.I asked a member of staff and he told a nurse that "she needs the loo"(very polite not)the nurse said "Oh I'll take her in a minute" half an hour later I was still waiting a nurse then appeared with Tubigrip and applied this which took less than a minute to do,(did not mention whether i still needed the toilet??)this was after an hours wait and the department did not appear excessively busy,i feel this could have been done much sooner the staff appeared not to be bothered.I was almost asleep and was in extreme pain by this time.To be perfectly honest i was disgusted by staff attitudes and the length of the wait to attend to a task which was so easy and quick to perform.Overall glad to get home to the toilet.....and not at all impressed!!!

What could be improved

Staff attitudes and politeness/attention to patient dignity

Waiting time

Availability of receptionist to check in

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Response from West Cumberland Hospital

Dear Madam

A recent audit of the Trust responses on this website has identified that we did not respond to your comment in an appropriate timeframe.

Please accept our apologies for this error.

If you feel that you would still like a response to your comment please resubmit your feedback and this will be dealt with immediately.

Many thanks for taking the time to post your thoughts and again, apologies that we failed to respond at the time.

Best regards,


Patient Experience

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