"I found the experience traumatic and was appalled."

About: Stafford Hospital

What I liked

The person at reception took my details as quickly as possible which was nice as I was in a lot of pain trying to stand there.

The person who decides which part of A&E people go to was very thorough in asking about my problem and also asked about past history and trauma etc....

What could be improved

In the ward i was sent to the trolley I was told to get on was not lowered. I think they should be adjustable so that it is easier to get on because I was in a lot of pain and found it hard to move.

Bedside manner was non existent , I was talked down to and was made to feel like I was wasting their time.

I was diagnosed without the area in question being examined , they did not even look at it!

Story from NHS Choices

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Response from Head of Patient Experience, Mid Staffordshire NHS Foundation Trust

Dear "Sonnywhitemanneson"

I am sorry to hear that you were dissatisfied when accessing this service recently. I apologise for the fact that your experience was poor.

We really try hard to improve our services based on the comments we receive from our patients and would welcome the opportunity to discuss your experiences more fully and to apologise in person. I would appreciate it if you would be willing to contact the Emergency Care Matron Jackie Keogh on 01785257731 extension 3211. Thank you.

Kind Regards

Angela Grocott

Head of Patient Experience