What could be improved
My grandmother was taken to Broomfield hospital last week after a fall at home. My father arrived at the hospital behind the ambulance and was taken into a side room to discuss my grandmother's condition. He was told by a doctor and a surgeon that my grandmother had a life-threatening condition and did not give her much hope of surviving. They both advised that they would not consider performing surgery as it would be too much of a risk because of my grandmother's age. After hearing such awful news, my father contacted various family members to inform them and prepare for the worst. My father returned to the hospital to visit my grandmother the following day and was able to speak with the ward doctor. He asked more about the life-threatening condition, to which the doctor knew nothing about even after checking my grandmother's notes! It has since emerged that thankfully, my grandmother does not have this life-threatening condition that my father was first told about. We can only assume that the doctor and surgeon that spoke with him when my grandmother was admitted were talking about the wrong patient to my father! This is absolutely outrageous. The amount of upset that was caused because of these careless comments is ridiculous. I only hope that the patient they were talking about has since been told of their condition otherwise they might think they are on the mend! We are currently trying to find out the names of these two doctors so that we can take this matter further to ensure that another family does not have to go through the amount of upset that we experienced last week.
"A lot of upset caused due to being told the wrong..."
About: Broomfield Hospital Broomfield Hospital Chelmsford CM1 7ET
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