"Excellent in the distressing circumstances."

About: William Harvey Hospital

What could be improved

When you read the comment below these views and their context will become clear. When dad finally died and was placed back into bed my family and I were invited back to see him if we wished. I said that I did not wish to distress the other patients and their families on the ward and asked if it was OK to walk freely on the ward clearly in distress. Everthing was done to protect dad's dignity and our sorrow and I hope that no distress was caused to the other patients etc.

The staff said it was OK.

I don't wish to raise the sordid matter of money but all the family members were anxious to avoid parking overcharges, particularly when we were unsure if dad was going home. I would like to think that some compassion was exercised by the parking team if one or two vehicles exceeded their parking periods although clearly they would have been unaware of the personal circumstances.

Anything else?

I lost my father on the CDU unit on 13th November 2012. The duty staff in both the Accident and Emergency and Clinical Decision Units were magnificent in their care of dad during the few hours he spent at the hospital. The CDU staff and doctors were valiant in their attempts to revive dad but tragically this was not to be. Although an unwell man he did not suffer unduly and passed on swiftly. The compassion shown by the entire team truly hepled my family and I in the sad and difficult time that followed.

These words of thanks are from a very grateful son who lost a wonderful father.

Story from NHS Choices

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Response from William Harvey Hospital

Dear Mr Gausden

Thank you very much for your very kind comments, the staff will be most appreciative to learn of them. I would like to offer my condolences to you and your family at what must be a very difficult time for you all. We are very grateful to you that you have taken the time to post this feedback.

Madeleine Perris, Patient Experience Manager

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