"Depressing & a joke! You need money for..."

About: Bmi - The Meriden Hospital

What I liked

If you are an NHS patient you'll find some staff talk to you like they've wiped better things off the soles of their shoes! Rude & far from professional, snobbish attitude & full of themselves. Very unprofessional! Yet some were genuinely concerned. The hospital in Rugby is way better & its NHS. The Meriden is purely a business, full-stop! The best people were the porters! Manners cost nothing. They messed the first operation up & had to do it again 2 weeks later! The Meriden is all show wanting your dough!

What could be improved

The people skills!!!!!!

Story from NHS Choices

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Response from Bmi - The Meriden Hospital

BMI Meriden Hospital endeavours to make no distinction between NHS and private patients and both groups are treated with respect, dignity and professionalism by a team of dedicated and caring clinical and support staff. We take the issue of quality very seriously and are keen to take on board constructive comments about our service, learn and improve our delivery of clinical care to all groups. Whilst we are a private hospital and therefore must operate on a business footing, our staff make every effort to provide an up to date, safe, friendly and caring environment. We would welcome the opportunity to discuss and resolve any concerns with the writer in relation to the surgery referred to.

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